At p989, your personal data is treated with the same care we put into every part of the platform. This Privacy Policy explains exactly what information we collect, why we collect it, how we use it, and the rights you have as a p989 player under Philippine law.
Before you read the full policy, here are the six core commitments p989 makes to every player regarding their personal data.
p989 processes all personal data in full compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) and the regulations issued by the National Privacy Commission (NPC) of the Philippines. Your rights as a data subject are protected under Philippine law.
p989 collects only the personal data that is strictly necessary for the purposes described in this policy. We do not collect data speculatively or for purposes unrelated to operating the p989 platform and meeting our regulatory obligations under PAGCOR.
All personal data held by p989 is stored on secured servers with access controls, encryption at rest, and encrypted transmission via TLS. p989 maintains a data security program that is reviewed and updated regularly to address emerging threats.
Under the Data Privacy Act, you have the right to access, correct, erase, object to, and port your personal data. p989 has a dedicated process for handling data subject requests and will respond within the timeframes required by Philippine law.
p989 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. Data is shared with third parties only where necessary to operate the platform, comply with legal obligations, or where you have given explicit consent.
In the event of a personal data breach that poses a real risk to your rights and freedoms, p989 will notify the National Privacy Commission and affected players within the timeframes required by the Data Privacy Act and NPC regulations.
Summary: p989 collects personal data to operate your account, process payments, comply with PAGCOR and anti-money laundering regulations, and improve the platform. We do not sell your data. You have rights under the Philippine Data Privacy Act of 2012 to access, correct, and erase your data. Read the full policy below for complete details.
This Privacy Policy ("Policy") describes how p989.org ("p989," "we," "us," or "our") collects, uses, stores, discloses, and protects the personal data of individuals ("you," "Player," or "User") who access or use the p989 online gaming platform, including the website at p989.org and any associated mobile or web applications.
This Policy is issued in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission of the Philippines. It should be read together with the p989 Terms & Conditions, which govern your use of the platform.
By using the p989 platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.
The data controller responsible for your personal data collected through the p989 platform is p989.org. As data controller, p989 determines the purposes and means of processing your personal data and is accountable for ensuring that such processing complies with the Data Privacy Act of 2012 and all applicable NPC regulations.
p989 has appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Policy and applicable data protection law. Contact details for the DPO are provided in Section 15 of this Policy.
p989 collects the following categories of personal data, depending on how you interact with the platform:
Note: p989 does not collect sensitive personal information as defined under the Data Privacy Act (such as health data, political opinions, or religious beliefs) unless specifically required by law or with your explicit consent.
p989 collects personal data through the following means:
p989 processes your personal data on the following legal bases under the Data Privacy Act of 2012:
| Processing Purpose | Legal Basis |
|---|---|
| Account registration and management | Performance of contract (your agreement with p989) |
| Identity verification (KYC) | Legal obligation (PAGCOR regulations, AML Act) |
| Processing deposits and withdrawals | Performance of contract |
| AML screening and fraud prevention | Legal obligation (RA 9160 as amended) |
| Responsible gaming monitoring | Legal obligation (PAGCOR responsible gaming requirements) |
| Customer support communications | Performance of contract / legitimate interest |
| Platform analytics and improvement | Legitimate interest |
| Marketing communications | Consent (you may withdraw at any time) |
| Legal claims and regulatory reporting | Legal obligation / legitimate interest |
p989 uses the personal data we collect for the following purposes:
To create and manage your p989 account, verify your identity, process your deposits and withdrawals, maintain your gaming history, and provide you with access to all p989 platform features including live casino, slots, bingo, and sports betting.
To comply with p989's obligations under PAGCOR regulations, the Anti-Money Laundering Act of the Philippines (RA 9160 as amended), the Terrorism Financing Prevention and Suppression Act, and all other applicable Philippine laws and regulations. This includes conducting customer due diligence, monitoring transactions for suspicious activity, and filing reports with the Anti-Money Laundering Council (AMLC) where required.
To monitor your gaming activity for indicators of problem gambling, enforce responsible gaming limits and self-exclusion orders you have set, and comply with PAGCOR's responsible gaming requirements. p989 takes its responsible gaming obligations seriously and uses data to protect vulnerable players.
To detect, investigate, and prevent fraudulent activity, bonus abuse, money laundering, account takeover attempts, and other prohibited conduct on the p989 platform. This includes automated monitoring of account activity and transaction patterns.
To respond to your support inquiries, resolve disputes, and improve the quality of p989's customer service. Support communications may be recorded and retained for quality assurance and training purposes.
To analyze how players use the p989 platform, identify technical issues, test new features, and improve the overall player experience. This analysis is conducted on aggregated or pseudonymized data where possible.
Where you have given your consent, to send you promotional offers, bonus notifications, and news about p989 via email, SMS, or in-platform notifications. You may withdraw your consent to marketing communications at any time by updating your account notification preferences or contacting p989 support.
p989 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. p989 may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:
p989 is required by law to share certain personal data and transaction information with PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, and other Philippine government authorities where required by applicable law or a valid legal order.
p989 uses third-party identity verification service providers to assist with KYC processes. These providers process your identity documents and verification data solely on p989's behalf and under contractual data processing agreements that require them to maintain appropriate security standards.
Transaction data is shared with GCash, PayMaya / Maya, and banking partners (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank) to the extent necessary to process your deposits and withdrawals. These entities process payment data under their own privacy policies and applicable financial regulations.
p989 uses third-party technology providers for hosting, game content delivery, customer support software, and analytics. These providers act as data processors on p989's behalf and are contractually bound to process personal data only in accordance with p989's instructions and applicable data protection law.
p989 may share limited personal data with fraud prevention and AML screening services to verify player identities and screen for sanctions, politically exposed persons (PEPs), and adverse media. This processing is required by Philippine AML law.
Important: p989 will never share your personal data with third parties for their own marketing or advertising purposes without your explicit consent.
Cookies are small text files placed on your device when you visit the p989 platform. p989 uses cookies and similar tracking technologies (such as web beacons and local storage) to operate the platform, remember your preferences, analyze usage, and support security features.
You can control non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the p989 platform. Strictly necessary and security cookies cannot be disabled as they are essential to platform operation and player account security.
p989 retains personal data for as long as necessary to fulfill the purposes for which it was collected, subject to the following minimum retention periods required by Philippine law:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account registration and KYC data | 5 years after account closure | PAGCOR regulations / AML Act |
| Financial transaction records | 5 years from transaction date | AML Act (RA 9160 as amended) |
| Gaming history and activity logs | 5 years after account closure | PAGCOR regulations |
| Support communications | 3 years after resolution | Legitimate interest / legal claims |
| Marketing consent records | Until consent withdrawn + 1 year | Data Privacy Act compliance |
| Self-exclusion records | Duration of exclusion + 5 years | PAGCOR responsible gaming requirements |
After the applicable retention period expires, personal data will be securely deleted or anonymized in accordance with p989's data retention and disposal procedures.
p989 implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:
While p989 takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the security of your p989 account credentials and for notifying p989 immediately if you suspect unauthorized access to your account.
Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by p989:
You have the right to be informed about how p989 collects and processes your personal data. This Privacy Policy fulfills p989's obligation to provide you with this information.
You have the right to request a copy of the personal data p989 holds about you, along with information about how it is being processed. p989 will respond to access requests within fifteen (15) days of receipt.
You have the right to request correction of any inaccurate or incomplete personal data p989 holds about you. You may update certain account information directly through your p989 account settings. For other corrections, please contact p989 support or the DPO.
You have the right to request erasure of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (for consent-based processing), or where processing is unlawful. Please note that p989 may be required to retain certain data for the minimum periods specified in Section 9 to comply with PAGCOR and AML legal obligations, which take precedence over erasure requests.
You have the right to object to the processing of your personal data where p989 relies on legitimate interest as the legal basis for processing. You also have the right to object to direct marketing at any time, which p989 will honor immediately.
Where processing is based on your consent or on a contract, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, and machine-readable format.
If you believe p989 has violated your data privacy rights, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. p989 encourages you to contact us first so we can attempt to resolve your concern directly.
Exercising Your Rights: To exercise any of the rights listed above, please contact p989's Data Protection Officer using the contact details in Section 15. p989 will verify your identity before processing any data subject request to protect against unauthorized access to your personal data.
The p989 platform is strictly restricted to individuals who are at least twenty-one (21) years of age, in compliance with Philippine gaming law. p989 does not knowingly collect personal data from individuals under the age of 21. If p989 becomes aware that personal data has been collected from an individual under 21, that account will be immediately suspended and the personal data will be deleted in accordance with applicable law.
🔞 21+ Only: If you are a parent or guardian and believe your child has registered a p989 account, please contact p989 support immediately at [email protected] so we can take appropriate action.
p989 primarily processes and stores personal data within the Philippines. Where it is necessary to transfer personal data to third-party service providers located outside the Philippines — for example, cloud hosting providers or game content delivery networks — p989 ensures that such transfers are made only to countries or organizations that provide an adequate level of data protection, or under contractual arrangements that impose data protection obligations equivalent to those required under the Data Privacy Act of 2012.
p989 will not transfer your personal data to jurisdictions that do not provide adequate data protection without implementing appropriate safeguards and, where required, obtaining your consent.
p989 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The date of the most recent revision is displayed at the top of this page.
Where changes are material, p989 will notify registered players via email or an in-platform notification prior to the changes taking effect. Your continued use of the p989 platform after the effective date of any amendment constitutes your acknowledgment of the revised Policy.
We encourage you to review this Policy periodically to stay informed about how p989 protects your personal data.
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by p989, please contact our Data Protection Officer:
p989 Data Protection Officer
Email: [email protected]
General Support: [email protected]
Live Chat: Available 24/7 through the p989 platform
Response Time: Within 15 days for formal data subject requests
For complaints that cannot be resolved directly with p989, you may contact the National Privacy Commission of the Philippines. For responsible gaming concerns, please visit our Responsible Gaming page. For general platform questions, visit our FAQ page.
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